Hello! How can we help?

• What is included in the kit?
• Is your canvas full drill or partial drill?
• Do you have an instructional video?
• What is the best size for diamond painting?
• What is the difference between square and round diamonds?
• Do you sell diamonds separately?
• Do you sell diamond painting accessories?

See all articles in Product Inquiry →

• You're an Australian company but why is the currency in USD?
• My credit card got declined, what should I do?
• What payment options do you have?
• How do I use my discount code or store credit?
• My discount code did not work, what should I do?

• Where are you shipping from?
• How much is the shipping fee?
• How long is the shipping? (Pandemic update)
• How will my order be packaged?
• Where is my order?
• I tracked my order and it says "Shipment Information Received." What does it mean?
• My order is not moving, what should I do?

See all articles in Shipping & Delivery →

• I have a defective canvas, what should I do?
• I have a missing kit, what should I do?
• I have missing diamonds, what should I do?
• I have missing tools, what should I do?

• Can I change my Diamond Painting size or diamond shape after I order it?
• What if I want to add or delete an item from my order?
• I changed my mind, can I still cancel my order?
• What if I want to return my kit?