Returns & Cancellations

  • Can I change my Diamond Painting size or diamond shape after I order it?

    Once an order is submitted, you can no longer edit or add items to it. In cases like this, please contact at and we'll be happy to assist you.
  • What if I want to add or delete an item from my order?

    Once you have purchased an order, you can no longer add or delete items to it. Depending on the status of your order, our Customer Service experts may be able to help out. But once your order has departed our warehouse, we can no longer make changes to it. Please contact us at customercare@homecr...
  • I changed my mind, can I still cancel my order?

    As long as your order hasn't been shipped yet, we can definitely cancel your order. Please know that refunds take 3-5 banking days to process although some banks take longer to process. Please contact us at so we can assist you in cancelling your order.
  • What if I want to return my kit?

    You may send the item back to: Home Craftology C/O Chris Evers 17 Caspian CCT Point Cook VIC Australia 3030 We will issue a refund as soon as we receive the item. Please be advised that shipping costs are not included in the refund.